Mountain Island lake Cruises UPF50 Shirt

Return and Refund Policy:

We want to ensure your complete satisfaction with your purchase from Mountain Island Lake Cruises. If for any reason you are not entirely satisfied with your product, we offer a straightforward return and refund policy to make the process as easy as possible.

 

1. Returns:

- You may request a return within 30 days of receiving your item.

- The product must be unused, in its original condition, and in the original packaging.

- To initiate a return, please contact our customer support team with your order details.

 

2. Refunds:

- Once we receive and inspect the returned item, we will notify you of the status of your refund.

- If the item meets the return criteria, we will issue a refund to your original payment method.

- Please note that shipping costs are non-refundable.

 

3. Exchanges:

- If you received a defective or damaged product, please contact our customer support team immediately.

- We will gladly arrange for a replacement or exchange in such cases.

 

4. Return Shipping:

- You will be responsible for the shipping costs associated with the return, unless the return is due to a defective or damaged item.

- We recommend using a trackable shipping service to ensure the safe return of the item.

 

5. Exceptions:

- Personalized or custom-made items are not eligible for return unless they are defective or damaged.

- For hygiene reasons, swimwear and intimate apparel cannot be returned.

 

We strive to provide excellent customer service, and we will do our best to resolve any issues or concerns you may have regarding your purchase. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

 

Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the most recent version available on our website for any updates.

Shipping Information:

At Mountain Island Lake Cruises, we are delighted to offer shipping services within the domestic United States. Here's some important information about our shipping process:

 

1. Processing Time:

- Our team works diligently to process and prepare your order with care.

- Please allow up to 14 days for order processing before shipment.

 

2. Shipping Methods:

- We utilize reliable domestic shipping carriers to ensure your order reaches you safely and efficiently.

- The shipping method will depend on the size and weight of the package.

 

3. Estimated Delivery Time:

- Delivery times may vary depending on your location within the United States.

- Once your order has been shipped, the estimated delivery time will be provided by the shipping carrier.

 

4. Shipping Rates:

- Shipping rates are calculated based on the weight, size, and destination of your order.

- The shipping cost will be displayed at the checkout before you complete your purchase.

 

5. Order Tracking:

- Once your order has been shipped, you will receive a confirmation email with a tracking number.

- You can use this tracking number to monitor the progress of your shipment.

 

Please note that at this time, we only offer shipping services within the domestic United States. We apologize for any inconvenience this may cause.

 

If you have any questions or require further assistance regarding your shipment, please feel free to contact our customer support team. We are here to help ensure your order arrives safely and promptly.